Return Policy

Effective Date: September 25, 2023

 

1. Store Credit for Your Satisfaction

At ROAST OF THOR, your satisfaction is our priority. Due to the perishable nature of our coffee products, we understand that traditional returns are not feasible. Instead, we offer store credit to ensure you have a positive experience with us.

 

2. Eligibility for Store Credit

To be eligible for store credit, please follow these conditions:

- The item(s) must be purchased from ROASTOFTHOR.com.

- If you encounter any issues with your order or are dissatisfied with your purchase, please contact our customer support team within 7 days of the delivery date.

 

3. How to Request Store Credit

If you believe your order is eligible for store credit, please follow these steps:

- Contact our customer support team at info@roastofthor.com within the 7-day window.

- Provide your order number and a description of the issue or reason for your request.

 

4. Inspection and Store Credit Issuance

Upon receiving your request, we will review the details provided. If your request is approved, we will issue store credit to your ROASTOFTHOR.com account.

 

5. Store Credit Details

- Store credit will be provided as a digital voucher or code.

- Store credit is non-transferable and can only be used for purchases on RoastOfThor.com.

- Store credit does not have an expiration date.

 

6. Non-Eligible Situations

While we strive to ensure your satisfaction, there are circumstances where store credit may not be provided. These include:

- Issues or dissatisfaction reported after the 7-day window.

- Unauthorized or unverified returns.

 

7. Contact Us

If you have questions about our return policy or wish to request store credit, please contact our customer support team at info@roastofthor.com.